Effective date: August 26, 2026
Thank you for purchasing from More Than Sunday Mornings (“MTSM”). We want you to be confident in your purchase and satisfied with the resources you receive.
Because MTSM sells both physical merchandise and immediately accessible digital products, different return and refund rules apply to each type of purchase.
This policy applies to purchases made directly through MoreThanSundayMornings.com. Purchases made through Etsy or another marketplace may also be governed by that marketplace’s policies. When marketplace requirements differ from this policy, the applicable marketplace requirements will control.
Nothing in this policy limits any rights available to you under applicable law.
Physical Products
30-Day Return Period
Physical products may be returned within 30 days after delivery.
To qualify for a return, the product must be:
- Unused, unwritten in, and unmarked
- In its original condition
- Free from stains, tears, folds, odors, or other signs of use
- Returned with any components or materials originally included
- Accompanied by the order number or other proof of purchase
Please contact us before mailing a return. Unauthorized returns may be delayed or refused.
Do not return an item to a printer, manufacturer, fulfillment provider, or address shown on the shipping label unless MTSM instructs you to do so. An approved return address will be provided by email.
Nonreturnable Physical Products
The following products are not eligible for return unless they arrive damaged, defective, or incorrect:
- Products that have been used, written in, marked, altered, or damaged after delivery
- Personalized, customized, or made-to-order products
- Gift cards
- Clearance products or products clearly marked “final sale”
- Bulk, ministry, group, or church-license purchases after the materials have been distributed or used
- Products returned more than 30 days after delivery
Sale-priced products remain eligible under the normal return policy unless they were clearly identified as final sale before purchase.
Damaged, Defective, or Incorrect Physical Orders
Please inspect your order shortly after delivery.
If an item arrives damaged, contains a manufacturing defect, or is different from what you ordered, contact us within seven days of delivery at morethansundaymornings@gmail.com.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs of the product, packaging, and shipping label
- Whether you prefer a replacement or refund
Please do not discard or return the product until you receive instructions from MTSM.
When the problem resulted from our error or occurred before delivery, MTSM may provide a replacement, refund, or another reasonable resolution at no additional cost. If a replacement is unavailable, a refund will be issued.
Normal differences in color caused by screens, printers, paper, or lighting are not generally considered defects.
Digital Downloads
Due to the immediate-access nature of digital products, purchases of downloadable PDFs, digital journals, digital study resources, and digital licenses are generally final and nonrefundable once the download link has been delivered, accessed, or downloaded.
Digital products cannot be physically returned, and refunding a file after delivery does not prevent it from being retained, copied, printed, or used. This policy helps protect MTSM’s copyrighted work from unauthorized access and use.
However, we will work to resolve legitimate problems. Please contact us within seven days of purchase if:
- You were charged more than once for the same product
- You did not receive access to the purchased file
- The supplied file is corrupted or cannot be opened
- You received a different product from the one purchased
- The product was materially misrepresented in its listing
We may first attempt to resolve the problem by providing a corrected file, replacement download link, technical assistance, or the correct product. If the problem cannot reasonably be corrected, we may approve a full or partial refund.
A refund will not normally be provided because:
- You changed your mind after receiving the file
- You accidentally purchased the wrong product without reviewing its description
- You no longer want or need the resource
- You expected a physical product when the listing clearly identified the item as a digital download
- Your printer, device, software, or internet service is incompatible with the file
- You did not read the product description, licensing terms, page size, or printing information
- You found a similar product elsewhere
- You purchased the product at a later discounted price
If a digital purchase is refunded, the license to possess, print, copy, share, distribute, or use the refunded product ends immediately. The purchaser must delete all digital copies and may not retain or use printed copies.
Group, Church, and Ministry Licenses
Group, church, ministry, classroom, and bulk digital licenses are generally nonrefundable after the files have been downloaded, accessed, printed, copied, distributed, or shared with participants.
Please confirm the number of participants and appropriate license before purchasing. Contact MTSM if you are uncertain which license is needed.
Order Cancellations
Physical Orders
A physical order may be canceled for a full refund if the cancellation request is received before the order has entered fulfillment or shipped.
Once an order has been fulfilled or shipped, it cannot be canceled and will be governed by the physical-product return policy.
Digital Orders
Digital orders normally cannot be canceled after the download or access information has been delivered.
Return Shipping
Unless the return results from an MTSM error or a verified defect:
- The customer is responsible for return-shipping costs
- Original shipping and handling charges are nonrefundable
- The customer is responsible for ensuring the return reaches MTSM
- A trackable shipping service is recommended
- MTSM is not responsible for returns lost or damaged during return shipping
If a return is approved because MTSM sent an incorrect, damaged, or defective item, MTSM will provide return instructions and, when necessary, cover reasonable return-shipping costs.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned because of an incorrect address, incomplete address, refusal, or failure to retrieve the shipment:
- The original shipping charge will not be refunded
- Additional shipping charges may be required before the order is resent
- A refund for the physical product may be issued only after the returned item is received and found to be in resalable condition
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Verify the shipping address on the order.
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
MTSM will reasonably assist with a carrier inquiry when possible. However, MTSM is not normally responsible for theft, loss, or misdelivery occurring after a carrier confirms delivery to the address supplied with the order.
Shipping Delays and Unavailable Products
We make reasonable efforts to ship physical products within the time stated during checkout or in the product description.
If we cannot ship your order within the promised period—or, when no period was stated, within the period required by applicable law—we will notify you and provide any cancellation or refund options required by law.
If MTSM cannot fulfill an order, the amount paid for the unavailable merchandise, including applicable shipping charges, will be refunded.
Refund Processing
Once a returned physical product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be sent to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Refunds generally include the approved product price and applicable taxes. Original shipping charges are refundable only when required by law or when the return results from an MTSM error.
MTSM may reduce or deny a refund if a returned product:
- Shows signs of use
- Has been written in or marked
- Is damaged for reasons unrelated to an MTSM error
- Is missing included materials
- Was returned without authorization
- Does not meet the conditions stated in this policy
Exchanges
Exchanges are available primarily for physical products that arrive damaged, defective, or incorrect.
When approved, the product will ordinarily be replaced with the same item. If the same item is unavailable, MTSM may offer a comparable product, store credit, or refund.
Digital products are not exchanged after delivery except when the incorrect file was supplied or a technical defect cannot be corrected.
Gifts
Refunds are returned to the original payment method used by the purchaser.
If a product was received as a gift, please contact us before returning it. When appropriate, MTSM may offer an exchange or store credit instead of sending funds to the gift recipient.
Contact Us
For questions, return authorization, damaged-order reports, or assistance with a digital download, contact:
More Than Sunday Mornings
Email: morethansundaymornings@gmail.com
Website: https://morethansundaymornings.com
Please include your name, order number, product name, and a brief explanation of the issue so we can respond efficiently.